Privacy Policy

Last updated: June 8, 2026

SAM is designed as a fully mediated marketplace. We collect only the data needed to operate services, payments, and platform communication — and we do not expose buyer or seller direct contact information to facilitate off-platform dealings.

1. Introduction

This Privacy Policy explains how SAM — Social Account Market ("SAM," "we," "us," or "our") collects, uses, shares, stores, and protects personal and business information when you use our website, applications, and related services (collectively, the "Platform").

By using SAM, you acknowledge this Privacy Policy. If you do not agree, please do not use the Platform.

2. Scope

This policy applies to:

Visitors browsing public marketplace pages.
Registered buyers, sellers, company users, administrators, and assistants.
Information submitted during account registration, verification, orders, custom requests, messaging, and support interactions.
Data generated by platform-mediated workflows such as audit logs, delivery records, and dispute handling.

3. Information We Collect

3.1 Account and Profile Information

Name, email address, password credentials, and role assignments.
Buyer profile details such as company name, job title, industry, location, and business context.
Seller profile details such as business name, bio, specialties, platforms served, and verification materials.
Profile images and documents submitted for verification or compliance review.

3.2 Order and Service Data

Marketplace services, pricing, categories, delivery terms, and order history.
Payment status, escrow state, refunds, and transaction references processed through SAM.
Delivery notes, attachments, proof submissions, revision requests, and completion confirmations.
Mediated message threads related to orders, proposals, and clarifications.

3.3 Custom Requests and Assignments

Custom request descriptions, requirements, budgets, and attachments.
Admin/assistant review notes and seller assignment records.
Proposals submitted in response to custom requests.

3.4 Company and Asset Management Data

Social account inventory records managed by buyer organizations.
Team membership, permissions, and access assignments.
Transfer workflow steps and ownership documentation where applicable.

3.5 Technical and Usage Data

Device, browser, and log data such as IP address, timestamps, and pages visited.
Authentication events, session activity, and security-related signals.
Audit logs capturing platform actions for compliance and dispute resolution.
Cookies and similar technologies as described in Section 8.

4. How We Use Your Information

We use collected information to:

Operate the service-first marketplace and authenticate users by role.
Facilitate orders, escrow payments, delivery workflows, and dispute resolution entirely inside SAM.
Mediate communication between buyers and sellers without exposing direct contact details.
Review services, custom requests, verification submissions, and policy compliance.
Provide customer support through admins and assistants.
Detect fraud, abuse, off-platform solicitation, and security threats.
Improve platform performance, reliability, and user experience through aggregated analytics.
Meet legal, regulatory, and audit obligations.

5. How We Share Information

SAM does not share buyer or seller personal contact information with other users for the purpose of off-platform communication. Marketplace interactions are designed to remain inside the Platform.

5.1 Internal Access

Authorized SAM administrators and assistants may access account, order, and message data as needed to verify users, approve services, mediate conversations, review deliveries, resolve disputes, and enforce platform policies.

5.2 Service Providers

We may share limited data with trusted third-party providers that help us operate SAM, such as:

Payment processors and escrow/payout partners.
Identity, business, or ownership verification vendors.
Cloud hosting, email delivery, and security infrastructure providers.
Analytics or monitoring tools used to maintain platform reliability.

These providers are permitted to use data only to perform services on our behalf and under appropriate contractual safeguards.

5.3 Legal and Safety Disclosures

We may disclose information when required by law, court order, or governmental request, or when we believe disclosure is necessary to protect SAM, our users, or the public from fraud, security risks, or illegal activity.

5.4 Business Transfers

If SAM undergoes a merger, acquisition, or asset sale, user information may transfer as part of that transaction subject to continued protection consistent with this policy.

6. Security Measures

We implement administrative, technical, and organizational safeguards designed to protect your data, including:

Role-based access controls for buyers, sellers, admins, and assistants.
Platform-mediated messaging and order workflows with audit logging.
Secure authentication and account protection practices.
Encrypted transport for data in transit where supported.
Monitoring for suspicious activity, policy violations, and unauthorized access.

No method of transmission or storage is completely secure. We encourage users to use strong passwords and report suspected account compromise immediately through SAM Support.

7. Your Rights and Choices

Depending on your location, you may have rights to:

Access personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of certain information, subject to legal and operational retention needs.
Request a portable copy of data you provided, where applicable.
Object to or restrict certain processing activities where required by law.
Withdraw consent where processing is based on consent, without affecting prior lawful processing.

To exercise these rights, contact us at privacy@samify.live or through in-platform Support. We may need to verify your identity before fulfilling a request.

8. Cookies and Tracking

SAM may use cookies and similar technologies to:

Keep you signed in and maintain secure sessions.
Remember preferences and improve site functionality.
Measure usage patterns and diagnose performance issues.
Support fraud prevention and platform security.

You can control cookies through your browser settings. Disabling certain cookies may limit some Platform features, including authentication.

9. Data Retention

We retain information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, enforce agreements, and maintain audit records. Retention periods may vary based on data type:

Account and profile data — retained while your account is active and for a reasonable period afterward.
Order, payment, and delivery records — retained to support financial, tax, and dispute requirements.
Mediated messages and audit logs — retained for compliance, moderation, and security investigations.
Verification documents — retained as needed for compliance review and re-verification.

When data is no longer required, we delete or anonymize it in accordance with our retention schedule and applicable law.

10. International Users

If you access SAM from outside our primary operating region, your information may be processed in countries with different data protection laws. We take steps designed to ensure appropriate safeguards when cross-border processing occurs.

11. Children's Privacy

SAM is intended for business users and is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a minor has provided data to us, contact privacy@samify.live and we will take appropriate steps.

12. Contact Us

For privacy questions or requests, contact:

Email: privacy@samify.live
In-platform: Support section (for registered users)
Subject line: Privacy Request — [your account email]

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material updates will be posted on this page with a revised "Last updated" date. Where appropriate, we may also notify registered users by email or in-platform notice. Continued use of SAM after an update becomes effective constitutes acknowledgment of the revised policy.