Terms of Service

Welcome to SAM — Social Account Market ("SAM," "we," "us," or "our"). SAM is a B2B platform where verified sellers offer professional services related to business social accounts and digital assets, and buyers order those services through a structured, platform-mediated workflow.

These Terms of Service ("Terms") govern your access to and use of the SAM website, applications, and related services (collectively, the "Platform"). By creating an account or using SAM, you agree to these Terms. If you do not agree, you may not use the Platform.

SAM operates as a service-focused marketplace with the following core principles:

• Buyers browse and order admin-approved services from verified sellers.
• All order communication, clarifications, delivery notes, and revisions occur through SAM's mediated messaging system.
• Payments, escrow handling, refunds, and payout releases are processed through SAM — not directly between users.
• Delivery and transfer steps follow a structured workflow with proof submission, review, and buyer confirmation.
• Custom requests are managed internally by SAM administrators and assistants; sellers are assigned through the platform.

Buyers may submit custom service requests describing business needs that are not met by existing services. Custom requests are handled through an internal SAM workflow:

• Requests are reviewed by SAM administrators for scope, compliance, and feasibility.
• Qualified sellers may be assigned to respond with proposals through the Platform.
• Assistants may support buyers and sellers during scoping, clarification, and delivery.
• Accepted proposals become orders governed by the same payment, communication, and delivery rules as standard service orders.

SAM does not guarantee that every custom request will receive proposals or result in a completed order. Assignment decisions remain at SAM's discretion.

The following are prohibited:

• Sharing personal email addresses, phone numbers, social handles, messaging app IDs, or meeting links to communicate about SAM orders.
• Soliciting or accepting off-platform deals, side payments, or private arrangements.
• Using SAM messaging to send spam, harassment, threats, or unrelated promotional content.
• Attempting to circumvent SAM moderation, audit logging, or assistant review.

SAM may monitor, filter, flag, or restrict messages to enforce these rules and protect marketplace integrity.

For applicable services involving account setup, management, or transfer, users must follow SAM's structured workflow:

• Sellers submit delivery notes, documentation, and proof through the Platform.
• Assistants or administrators may review materials for completeness and compliance.
• Buyers confirm receipt or request revisions only through SAM order tools.
• Transfer steps, where applicable, remain documented with audit logs for accountability.

Users must not attempt to complete delivery or transfer outside SAM once an order has been placed on the Platform.

You agree not to:

• List, sell, or request services involving stolen, hacked, fraudulent, or unauthorized accounts or assets.
• Misrepresent ownership, verification status, credentials, or delivery capability.
• Create duplicate, fake, or misleading accounts or profiles.
• Share contact information to bypass platform mediation.
• Interfere with Platform security, APIs, or other users' accounts.
• Violate applicable laws, platform policies, or third-party terms of service for linked social networks.
• Engage in spam, scraping, or automated abuse of marketplace features.

SAM is built for legitimate business use. We reserve the right to investigate suspicious activity and cooperate with lawful requests where appropriate.

SAM administrators and assistants may review services, messages, orders, attachments, and account activity to enforce these Terms and maintain marketplace safety. We may, at our discretion:

• Approve, reject, or remove services and custom requests.
• Place holds on payments or orders pending review.
• Issue warnings, temporary restrictions, or permanent account suspension.
• Terminate access for repeated or severe violations.
• Preserve records in audit logs for compliance and dispute resolution.

If a disagreement arises regarding an order, delivery, payment, or conduct, parties must raise the issue through SAM's dispute workflow. SAM will review order history, mediated messages, delivery evidence, and relevant platform records.

During an open dispute, users must continue to communicate only through SAM and cooperate with admin/assistant requests for information. SAM's decision regarding escrow release, refunds, or order closure is binding within the Platform, subject to applicable law.

SAM provides the Platform on an "as is" and "as available" basis. To the fullest extent permitted by law, SAM is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

SAM does not guarantee uninterrupted service, specific business outcomes, or third-party platform availability (such as social networks or payment processors). Our total liability for any claim relating to the Platform is limited to the fees paid to SAM for the specific order giving rise to the claim during the twelve (12) months preceding the event, except where prohibited by law.

Users are responsible for their own compliance with third-party platform rules and applicable regulations. SAM's role is to provide a mediated marketplace workflow — not to act as a legal advisor or guarantor of every transaction outcome.

We may update these Terms from time to time to reflect product changes, legal requirements, or operational improvements. When we make material changes, we will post the updated Terms on this page and update the "Last updated" date. Continued use of SAM after changes become effective constitutes acceptance of the revised Terms.

For questions about these Terms, contact SAM support through the in-platform Support section if you have an account, or email legal@samify.live.